Worst Experience EVER! Ordered a tree Dec. 2nd 2 day and it arrived damaged in the box (Section2 would not light). I started a very long exchange process. The customer service was horrible. No one seems to help and their emails all seem auto generated. It is now Dec. 15th and no tree. They actually sent me my replacement ground, even though I paid 2 day. I was getting worried we would have no tree for Christmas and ordered another tree this time overnight. It also arrived damaged in the box! (same section 2 would not light) Customer service person said they would 2 day me out a replacement for this one immediately because of our horrible experience. Sadly they lied.....they did not. They sent us another tree ground with the arrive time Christmas eve. Save yourself the frustration and heartache and don't buy from this company.