Buyer beware (especially when purchasing tree after Christmas!) Initially purchased a 6 ' Spruce on sale 12/26/19. Tree looked fine on receipt. Tree was defective (branches unhinged ...as I would become in dealing with the Company!) upon being assembled 11/15/20. Had calls with 5 different Reps between 11/15 and 11/22 nearly 3 hours trying to get a replacement/refund etc. Outsourced call center or home based with poorly trained reps. giving mis/contradictory information. One call sounded like the rep was drunk or I had gotten him out of bed. Various human/system errors etc. Service was the worst I ever experienced. Jesus' who I spoke to on 11/22 seemed to be the most experienced and informed. I was to receive two refunds (2nd return received in their warehouse on 11/23 per tracking and I am still waiting for this refund confirmation) If I recommended product, it would be with caveats. Given the obvious cyclical nature of the business (and please do not use COVID as an excuse) the service issues were in excusable.