I placed an order on 19th November and had a tracking number given on 22nd November. It is now 4th December and now they are telling me they are out of stock and if I ordered another tree I wouldn’t get one by Christmas. Absolutely shocking customer service as I kept ringing because the tracking hadn’t moved from ready to ship and they fobbed me off with It takes up to 10 working days. Never have I experienced such poor customer service and now I am waiting on a refund which will probably take 10 working days. I’m so disappointed and gutted. Thank you balsam hill for ruining my 2020 Christmas