MY wife ordered a 6.5 ft tree- for $499.00 , later we found the tree was charged at $699.00- we opened the tree box after the 30 day return window- the tree is really cheaply made,very shiny plastic look.The company charges a 20% restocking fee- they won`t change it so we agreed-A return label was to be sent in 24-48 hrs- I waited till the 3rd day to find out there is no record of my first call now I`m on the third manager who finally gave me a case number and we are to wait another 24-48 hrs. Worst response to an issue, terrible quality tree for $499.00 let alone $699.00- go elsewhere- very very frustrated