If you are looking for a Christmas tree do not buy it at Balsam Hill. This was my first year buying an artificial tree. I wanted a nice one so I spent $600 at Balsam Hill. When it came I waited two weeks to take it out of the box because my floors were being replaced. When I did: I was shocked by how heavy and difficult it was to put together. It came in five separate pieces with cords everywhere. I got help to put it up but had even more difficulty taking it down. I realized that it was just too heavy for me by myself. When I called the company about a return or exchange they were rude and said it wouldn’t happen. It was after Christmas so there was no excuse they would accept. I spent the whole day dealing with it. The manager said the big bosses don’t take calls, and just say no to everyone when they ask. I filed a dispute with my credit card company and I urge everyone to go somewhere else for their trees.