I have had the tree for 1.5 years. A section went out in top. I replaced every light and still nothing. Watched all their videos on repair and still nothing. I decided to call and a few sentences in the woman hangs up. I called again and the man said " well we have a great sale on trees right now". It isn't under warranty as I hadn't bought it from them directly but did buy it new. Now they don't sell one of the replacement lights but they still sell the same tree. He told me there was nothing he could do but sell me a new tree. Like I'd buy another tree from them. Not likely