We purchased a Balsam Hill tree 4 years ago. It worked perfectly the 1st year. The following year, a small section of lights was not working even after replacing bulbs. The past 2 years there have been huge sections of lights not working. Customer service directed us to a You Tube video which was useless. The tree has been carefully stored each year. It’s absolutely ridiculous that a $2,000 tree is so poorly constructed. You are much better off buying a tree 1/4 of the price elsewhere and putting lights on it yourself. NEVER AGAIN BALSAM HILL!!!!
3 years ago
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