Description of Complaint: I ordered a Balsam Flip Tree at a cost of $1499 from Balsam Hill. The tree arrived without a remote control for the lights without which I would need to turn the lights on and off with the switch at the base of the tree. Not a great convenience for this 75 year old. I contacted Balsam Hill several times about a replacement remote and was given a different narrative from each representative: one told me my replacement remote would arrive in a week, then an email stating the remotes are on back order and would be back in stock in September of 2022, days later a rep told me my order for a replacement remote was cancelled because they are not in stock, and the last indicated he didn't know if and when replacement remotes would be available. Awful customer service!!