I spent $1100 on a tree in 2017. Every year I have had 1-2 strands of light not working. I went bulb by bulb, replaced fuses and master bulb and mover could get them to work. This year I now have 5-6 strands out, called customer service and 8 months outside my warranty so I am screwed. Balsam does not back their products, the replacement bulbs must be purchased from them if you buy a tree from them you WILL have light issue. Not worth the time or money to do business with Balsam
3 years ago
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