I purchased an 8' foot Spruce tree. I paid $1,099 and exactly 1 month later, it was on sale for $899.99. I called and asked if they would credit me for the $200 difference. I was told "No, I would have to buy again, send back my current tree." I was told they would pay for shipping both ways. Keep in mind, it came in 2 boxes, rather heavy boxes. After tax, my new purchase was $321 cheaper. I called FedX to schedule a pick up but I only had 1 label, so I called Balsam and I was told to just make a copy of the label. I explained to him what FedX told me and he told me to wait a few days and call back. He told me that "They couldn't just poof and make it happen today." I asked to speak to a manager and I was told that he would tell me the exact same thing. I asked for his name and he told me that he wouldn't tell me. I specifically asked if the manager would talk to me and he told me that he was busy. I spent $1,000 on a tree and now the manager wouldn't talk to me!!?? Worst customer service ever.