Okay so last year I purchased a Balsam Hill tree on an after Christmas sale. All good. I got the tree but it was broken. No big deal because Christmas 2020 was over. I called CS. They set up a case. I heard nothing throughout the year but figured I would have to deal sooner or later. To my surprise a new tree showed up sometime before thanksgiving. Thanks Balsam Hill. Overall I’m happy. Two caveats: please, please. Please! Put a friggin video on your CS site on how to put the lithium battery in the remote! Two, I noticed one branch on the top portion is not attached to the stem. Really love the tree but quality control??