Purchased a Balsam Hill tree in 2017 ($1,000+ for 9 ft. Frasier "flip" Tree). It worked beautifully for 3 years. On the fourth year, several strands didn't work once the tree was set up. The tree is just past their warranty. They don't offer matching lights. None of their 'troubleshooting' tips addressed the issue. Their final suggestion: cut off all the existing lights and completely rewire the tree. What an incredible waste of money, but (more importantly) time. Never again. Will discourage anyone from purchasing from this company.
3 years ago
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