Purchased our tree in 2016. Last year the top third color lights did not work unless the"all lights" button was on. Customer service was trying to be helpful, but we never got it to work properly. After awhile they just ignored us. This year, 2021, the middle third is not working properly. We have tested the fuses and the lights to no avail. They offered to send a strand of lights this year, have still not received them. I had posted a complaint on Instagram. We have not spoken to anyone this year. $800.00 is an outrageous amount to pay for a tree that only lasts three years. I would never buy another tree from them. "You get what you pay for," does not apply to Balsam!