So my wife and I purchased a beautiful balsam tree about 3 years ago and we spent a pretty penny on it. We bought it because of the warranty and how realistic the tree looked. This year the bulbs did not light up on the base unit. I called the customer service and they told me that the warranty is only 3 years and they can't help me out. I said I thought there was a 10-year warranty and they said the tenure warranties only on the treat itself it's not on anything with the lights. That's very discouraging I will never ever purchase anything from them again!
3 years ago
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