My original order was wrong. So the credited me $100. Bottom branches were broken after 1st year. Tried to get a replacement, just for the bottom. Out of stock. They were going to replace the tree, out of stock. They offered the upside down tree. They forgot to place the order and I'm at fault. Today, I spoke with several people. They wanted me to return the tree before they replaced it. I offered my credit card and said if it's not returned to charge me again. They refused to take my credit card and hung up on me! Four case numbers... what kind of place do you purchase a tree for this much money and end up with FOUR case num bers?!!