We are no longer a customer of Balsam Hill. This year, our 2016 X-mas tree which was used in 2017, 2018, and 2020, had at least a 50% of the incandescent lights fail. It is no longer under warranty. What customers do not realize is the incandescent lights had a limited life. And, once so many no longer work, replacing strands on a 7 ½ foot tree, consumes large amounts of time and patience. This would have been after calling customer service three times, spending, at least, ten hours, checking bulbs, fuses, and master bulbs, and attempting to replace every bulb on several strings of lights. Ultimately, this tree has been disposed and a replacement of a non-lit tree from an alternative retailer was found. The Balsam Hill website does not include the hours current LED pre-lit x-mas trees will function without replacing the whole strand of lights. It does not include the amount of time it might take to replace each strand and the number of strands on each tree. Investing in an expensive pre-lit artificial X-mas tree from Balsam Hill has been a great disappointment for us!