Non existent after sales care We purchased our pre lit tree around 4 years ago and it is a beautiful thing. This year sadly the lights packed up due to the transformer suddenly not working. I contacted customer services and asked their advice. Unfortunately our warranty had expired, I understood this so wanted to BUY a new transformer to return our tree to its former glory. I was told that there were no replacement transformers available as they were out of stock and wouldn’t be available for quite some time (certainly not this Christmas!). I felt so let down that there was no chance of a swift replacement being sent to me and after spending such a considerable amount of money originally I would expect better after sales care and for the longevity of its function to last considerably longer. Since reading reviews online and comments from others over social media I can now see that I am by far not the only customer who has been very disappointed by Balsam Hill.