Changed my order for a larger tree. Paid $1816 for new tree, returned old tree to FedEx driver that dropped off the new tree using balsam hills prepaid shipping label. Lost by FedEx. No refund as “tree hasn’t arrived in our warehouse” since balsam hill is the shipper I cannot raise a fraud claim with FedEx and from my conversions with BH they are not. So I am out $1232…terrible to treat customers like that.
3 years ago
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