I purchased a tree from Balsam Hill in 2015. The tree branches do not spread like they advertise. After the first year the needles and branch tips started to fall off. I stored the tree in a cool dry basement with nothing stacked on it. The past two years the branches that are wire attached started to break off. After this year a total of 8 upper branches are broke off. I have a different tree from that is not Balsam Hill and it is over 11 years old and it has no broken branches and its not shedding plastic needles. I had to zip tie the branches to the center post for the tree to look halfway decent. Needless to say, after spending over $400 and thinking I was getting a quality tree from Balsam Hill, I am very disappointed on the longevity of this tree. The customer service basically said the tree is out of warranty too bad. So much for Balsam Hill taking pride in a quality product that can't even last more than 4 years! Will never buy or recommend Balsam Hill!