Bought a 10' tree supposed to be 52" wide at the base in January 2021. Paid for extended 6 year warranty. Told the rep I would not be putting the tree up as it is sooo heavy and large until Thanksgiving. Should something be wrong - lights, shape, color, etc will the warranty cover that - the rep said EVERYTHING is covered. We put the tree up at Thanksgiving. It is only 42" wide, not 52". I called up and the rep said I could exchange for a wider tree for an additional $600 because he assumed a replacement would be just as skinny but they were out of stock. He said they would be getting some in within a few days. I called back when I saw online that the wider tree was back in stock and I was willing to pay the $600 difference. This rep told me absolutely not; no exchange allowed. They claim I had to let them know within 30 days of purchase that there was a problem. I reminded them of my PHONE conversations with their two reps and what they said and that the tree I received was not as advertised. This rep told me a supervisor would be calling me back later the day that I called to see what could be done. Waited a month; he never did. I finally got someone to say I could exchange it for the exact same tree I had. Assuming the replacement tree will be just as skinny, I asked to exchange for a larger tree for the additional $600. No, they will not allow that. And no, no refunds. $1400 for a skinny, ugly tree. False advertising plus 3 employees basically lied to me. Terrible customer service. I probably could have bought a similar tree at Walmart for $600. What was I thinking?