My husband bought our tree on sale after Christmas. So when we put it up the next Christmas some of the lights in one section went out like it had a shortage in the lights. By Jan the whole section went out. We checked all the lights and fuses. We called them and the customer service Dept was no help! This will be our 3rd Christmas coming up using this tree and I called the company to see if I could buy extra lights to match the ones not working. The customer rep said sure they are on sale… went on line and there are no lights that will match our colored lights all that was offered were white lights. We paid way too much money for this tree for the lights not to work within 3 years . This company should be ashamed of themselves robbing consumers of their hard earned money by selling defective products!!!!!! I would love to give them zero stars….. Walmart gives you better service than Balsam Hill!!! TAKE YOUR MONEY ELSEWEAR!