Brand new tree with lights that flicker sometimes and are fine at other times. Also the lights go real dim then come back real bright. I called for a replacement but was out of stock and was told they could only replace with same tree. Also was told from 1st call to CS that the flickering was suppose to be like flickering candles. My tree was up it was December my new tree wouldn’t come till September. After asking for a supervisor I asked for some suggestions as to what the problem could be, she suggested checking the fuses and replacing them. I had no extra fuses in the bag with other items and the plug they showed in the booklet was different on my tree-it did not open for replacing fuses. I asked could a different tree be sent, again there was nothing they could do except send tree back for refund or wait 9 months for a new one. I had spent a long time researching tree quality and companies, I thought I had succeeded-I was wrong on both counts. Even understanding that I could have a defective tree the fact that their CS is so very poor is a huge disappointment and has left me very upset and unwilling to recommend them to anyone. Beware!