I did my research and bought a balsam hill tree last Christmas. We moved into a new house this year and when I put the tree up - guess what? The lights didn’t work. Spoke with customer service. The representative updated my address and was sending me the part I needed to fix the problem. 3 days before Christmas and it hasn’t arrived. Guess what? It was sent to my old address. Spoke with another representative and they will gladly send me another replacement part but unfortunately it cannot be expedited. How does a company ruin Christmas for people without compensation? What an immoral scam? For the price people pay for these tress, heck - send them a new tree next day air with a bow on it Scrooge!