Received my tree timely before Christmas. Went to put it up and did not like the quality or look. Started a return and then decided let's just give it a chance and cancelled the return. The lights started flickering immediately when we put the top piece on. Called and explained the situation with canceling return. The representative insisted I take time to think about it. I said I don't need time to think about it. I am within 5 days of receiving the tree and it is before Christmas per your return requirements. I was within my right to return. He scolded me over the phone and hung up on me. I then sent an e-mail explaining situation and needing to return. Response from company "hhh" translated to hahaha. I sent tree back with the initial return slip. This is customer service? I think not and would never purchase from this company again.