We bought a 9’ BH Nordmann Fir Twinkly lights tree on 20/11/23. The tree arrived with broken pieces and defective lights. I contacted the company immediately for a return. They kept saying it’s been actioned, but we heard nothing. Different advisors said different things. I’m not sure this company is legitimate? I’m shocked by the good reviews we found on line. This tree cost £1069 and now we can’t get hold of anyone to get a refund and return the tree. Customer service repeatedly refuse to put you through to a supervisor/ manager. You can’t get a straight answer from them. I think it’s a scam. Buyer beware!!