My tree was gorgeous for the first couple of years. Then lights started going out. Customer service was not helpful and pretty much blew me off. This year, half the multi-colored and half the clear are out. There are also patches of no lights. I tried to call but was on an indefinite hold. Also the hinges on a number of branches appear to be loose so they are drooping down on the next row. I am really really disappointed. When I bought this tree it was $1000+. (My cheapo prelit tree from Home Depot is going strong after the same number of years). Ps I tried to send a picture but it wouldn’t upload.