Ordered artificial tree on Nov. 20th. Tree shipped on Nov. 22. Delay in delivery because of Thanksgiving. Tree arrived on Nov. 28th damaged. Contacted company immediately and told a replacement would be sent right away. Several days later, following hours on their live chat and several calls to customer support, they have not shipped the replacement yet, but advise me it is 'ready for shipping'. They are sending the replacement via standard ground. I requested upgrade shipping because 5-7 business days for standard ground is unacceptable at this juncture. Balsam Hill said they are unable to accommodate my request. My credit card was promptly charged for the full amount of the merchandise. Their website advertises that the items, if in stock, will be shipped the day ordered, or following day if ordered after noon. Their standard shipping is advertised to be 3-5 business days. Don't believe a bit of that advertising. If you want a tree that works and arrives in time for your Christmas party, do not order from Balsam Hill.