I ordered a tree in 2013. So this will be my 5th time using it. One single bulb is burnt out. Their replacements are on backorder with no replenishment date. The Customer Care Rep couldn't even tell me if it would be before Christmas. For the amount of money these trees cost, I should never experience a Christmas with a half lit tree. Extrememly disappointing. And unfortunately, you can't use other bulbs. I suggest getting a tree that doesn't require specific light bulbs.
6 years ago
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