I ordered a 9 foot almost $1,000 tree that arrived last week. One of the sections wouldn't light so I contacted them and they said they'd ordered a replacement (after getting me to troubleshoot) and I would receive an email but it would arrive in 3-7 business days! 2 days later I didn't get the email, contacted them again and was told the replacement piece was cancelled because we didn't do enough troubleshooting. I went through the steps, they confirmed we did, and again put it on order. No email, so I called today and they couldn't confirm where it was and when it would arrive, I'd already destroyed the boxes they were in, so I have to put this tree away (I'm having a holiday party on Friday night), a $1,000 tree, go to Home Depot and buy a real tree to decorate because I have no idea when the replacement part will be coming in. POOR POOR POOR customer service. When I told the rep I'd have to do the aforementioned, she said she understood (including writing a bad review). I also see on BBB they had 164 complaints in 3 years. The tree is also largely made up of (interior) cheaper non-realistic needles with the needles on the outside the one I ordered.