I would give them zero stars I would give them zero stars if that’s an option. I am in day 11 of what another reviewer aptly named by balsam hell. I received half of my tree 10 days ago (the other box never shipped). I have been speaking with customer service about every other day. I have received numerous false promises guaranteeing my tree delivery within two business days. One supervisor even said she would call me back later on in the day to confirm the progress and never returned the call. The next time I spoke with a supervisor they were rude and uncaring about the situation. Currently I have half a tree, no tracking number for the other half and nine days till Christmas, balsam Hill has over $600 of my money. I am starting the return process now I am dreading the upcoming experience. In short, the over promise, lie and don’t care about their customers. Super bummed because the parts of the tree that I have are beautiful.