Avoid using Balsam Hill. This company is all about the slick marketing with no customer service to back the product. These are very expensive trees. Our tree arrived in a wet box that can no longer be used for storage. The bag to store the tree is too small and ripped. A wheel on our flip tree version broke on first use with the ball bearing dropping all over the floor. Customer service has not resolved any of these problems. They want to send me the parts to rebuild the defective tree they sent me. I was told I would receive a returned call to resolve. No one ever called. Save yourself a lot of hassle and expense and buy your tree from Costco.