1 star and that being generous. Lights worked for one seasons. Sent a replacement tree lights do not work again. They had no master bulb to send for replacement. Sent me 4 strands of lights to put on it. Really spend 1k for a Pre-lit tree to put light strands on it!! Come on. Now they tell me the second tree out of warranty and I’m SOL !!! Do Not waste a thousand dollars on this shoddy product what a crappy business model to leave customers hanging during the Christmas season. Now I have to go out and buy another tree. Balsamhill is everything a company should not be crappy product crappy customer service!! Do yourself a favor and save a thousand dollars and hours of aggravation and don’t buy a tree here!!!