I must say Balsam Hill is a horrible company. I purchased a tree post holiday last year (on sale). It arrived after Christmas, so I stored the tree until this year. As I removed the tape on the box, I noticed there was another layer of tape that had been cut open. once i completed pulling off the outer tape and completely opened the box, I could tell the tree had been returned. The interior packaging was askew and labels had been torn off the tree. I plugged in the bottom half of the tree and only half of the lights worked. I have spoken with 6 different reps and none of them will refund my money without a 20% restocking fee due to the amount of time that has passed. I asked to speak with a supervisor and the rep told me there was no one there would could override the 20% restocking. Keep in mind this was during normal working hour. Shame on Balsam Hill!!!