This was my second artificial tree from Balsam HIll. We had moved and I wanted a bigger tree and purchased a beautiful new 7 1/2 foot tree. Upon opening, it had a musty odor. I called Balsam Hill and they deeply apologized and immediately emailed me two return labels and 3 days later, even before I returned the tree, a new tree arrived and in perfect condition. They were VERY apologetic and acted immediately. It was December and their 30 day return made it possible to relax through the holiday. The odor mostly dissipated after airing out. But a hint remained so I did return the tree and the new tree was fine. Other than that, the tree was perfect in every way. The tree is beautifully made and looks entirely real when decorated. Balsam Hill is the ONLY company I would go to for my artificial trees. The trees look real and the customer service far exceeds any expectation I could imagine. Balsam Hill stands solidly behind their product and quickly solved my problem and made me happy and able to relax through the holidays. Balsam Hill is a quality made and serviced product. They absolutely do take personal care and pride in their authentic looking products AND customer satisfaction is a priority. I would never even look at other companies for my Christmas decorating needs. My old front door wreath is looking pretty sad and I'm looking at B.H. Their wreaths look very nice! :)