We ordered 5 items from Bathroom Village. It took 3 deliveries before we had the correct items, plus a special delivery to be sent the fitting kit for the bath (surely it is obvious that a bath should come with the fittings!). There was also a 4th visit from the delivery people to collect the bath that they had wrongly delivered but had already taken back on the 2nd visit. They really need to get their deliveries sorted out, - two drivers said that they themselves don't check their load, they simply deliver it and then get all the hassle when some of it is wrong or missing. We were glad that we ordered taps and a thermostatic shower unit from other companies. The correct items all arrived within a couple of days. They will be the ones to get any future business from us.