Totally shambolic. Wrong glass shower panel supplied. Deflector panel wrong thickness. Plumber wasted a lot of time before it became apparent they never could be fitted. Had to get manufacturers to contact BV with correct part nos. Incorrect info re delivery of replacements. Had to re-jig layout as plumber had to fit units without damaged cupboard. 3 drawer unit ordered - unsuitable 2 drawer unit supplied. Shower tray not as specfied - new trench had to be dug on concrete floor. No taps. Handles unsuitable for our units. Wrong (cheaper) riser rail delivered. Bracing bar missing. Extra items not ordered delivered: shower head and hose, plinth, 3 end panels (don't know if charged for these). Plumber had to re-arrange his week to fit shower glass when it finally arrived. Darryl worked hard to sort out but not his order / problem.