The unit we wanted was at a good price. We received a generic email saying we would be contacted when it was dispatched - we never got one. Over a week later I then rang and they confirmed it was at the warehouse and that the courier would contact me. After a few days I rang back saying I hadn’t been contacted. They said it wasn’t really their fault as it is the couriers job to contact me. I had to ring back the following day again before it was sorted. The staff I spoke to were good/friendly but you need to improve your internal comma/processes win your preferred courier