Unfortunately the unit I ordered was delivered the wrong handed. A replacement was not available within a suitable timescale. Neither issue was necessarily Bathroom Villages fault however the customer service and telephone answering was poor. I would have gladly paid to get materials collected but this option was not offered. Having followed the instructions on the website, I returned it to the warehouse myself. I was assured I would be informed of my refund in the next few days. 2 weeks later I telephone obviously no answer, I then emailed customer services enclosing my copy of the return documentation. About a number of days (albeit over a bank holiday) I received a reply confirming a refund had been authorised. Now a week later no funds have been reimbursed.