Ordered a large sink from them a few weeks ago, the sink should have been freestanding due to the weight its not so I need to exchange it! Checked the website and no mention of the sink not being freestanding or in need of extra support. Tried to log in my return on their website but it is not working, emailed them instead and got the driest of emails where I was told that I need to organise my own return coz they cant help! I mention that I don’t mind paying for the return but I would prefer for them to organise the pick up. When I told them that I will order the smaller version and they could pick up when they deliver that they said that unfortunately they cant help me with that either. Over the phone the word unfortunately was used ten times in less then a minute. At no point during the conversation did they try to find a solution. Refuse to order with them again and I do need more bathroom units for my house.