Bad would be an understatement. I was hoping that there would be no star rating as they don't even deserve 1 star. A family member in the UK recently purchased items online to bring to South Africa as Christmas gifts only to receive an email after numerous calls, emails and checking at the store for collection to get told there has been a transport incident whatever that might mean and that we mustn't worry cause the refund has already been processed. That they thank us for trusting them and waiting to see us at Bershka again. I have been on their reviews page and horrified by all the bad service and yet it seems to be an ongoing issue which doesn't get resolved or given the necessary focus. I have since gone online only to find the all the items are still available in the sizes I want, so that is very confusing. Horrible service, pathetic customer care department, drastic improvement needed!