Everything! Duration of time it took to receive 1 of 2 packages. *Still waiting on 2nd package-week 3. Upon receiving articles of clothing the sizes are allllll over the board. No consistency and either extremely too small or far too large. Returning is a nightmare and will possibly take twice as long to process as it was to receive. Contact “customer service” regarding missing packages & ETA - but still no definitive answer because they have no clue where all the ports their clothes are being shipped to/from. Out of numerous companies I order from year round (Quince, Pact, JCrew, Ralph Lauren, Tory Burch to name a few) I always have a seamless receive/return on all/any items. *Promptly! Boden “customer service” representatives are clearly just trained to give a very generic reply and will always ask for a customer service review upon any email communication regarding orders even if they failed. Also, have “unsubscribed” from hundreds of marketing emails and they still keep coming! Click bait! Now I know why I hesitated for so long to take a gamble with Boden! Women you have been warned-DO NOT WASTE MONEY TIME AND YOUR PATIENCE with these folks! Unbelievable !