We arranged a birthday present for our 4 year old granddaughter in the United States. The order was placed on 27th September with $25 for express delivery and Boden guaranteed (there is a web chat to prove it) that it would be delivered on 1st October at the latest. By 3rd October when there was no show we phoned and they said their system had failed because our billing address is in the UK (Seriously, in 2019 their system can't deal with a delivery in one country and payment in another!) They said how sorry they were and undertook to deliver it express within 2 days. But it was only dispatched 2 days later for delivery on 10th. They say they don't know why and they are very sorry! In my view $30 credit on the account is pathetic compensation. We will definitely never buy anything from Boden again.