Worst Customer Service experience ever - I have a simple request to replace a set of Earbuds that are under warranty still. I have had to do this for the same pair too 2x now, and they want to offer the same pair again and so I asked to pay the difference of 30 bucks for the upgrade - They refuse and offer me an upgrade for 130 dollars more - makes no sense, when online there is only a 30 dollar difference. Then not to mention 3 different reps and they all cut me off to try to explain their point when it makes no sense. And finally got the "supervisor to answer my question of logic and he agreed with me and then said he would transfer me. Because he knew my explanation made sense and obviously felt some kind of way. FRUSTRATING TO SAY THE LEAST! #BoseDoBetter