“I sent my 10 year old speaker that I received as a Christmas present to bose for repair and only charged me $50 to repair. Best service I ever had from a manufacturer ever.. They now have a new customer!”
“Wish I could give less than one star. Worst customer service I've ever experienced, BY FAR. Do not buy from Bose, they sell defective items, charge you lots of fix them, and waste HOURS of your day for absolutely nothing in return. Buy elsewhere, literally ANYWHERE else.”
“I have a pair of Bose frames and the battery no longer works and they are no longer supported. Very disappointed. Great product but zero recourse - couldn’t even pay for a repair.”
“Soundsport Earbuds only 60 minutes play time after 24 months. Bose have told us to "buy another pair" . Had better support from a pair of old grannies knickers. I and my family will not buy Bose products again as they don't back their expensive products!
If i wanted to throw away set i would have paid $49 and not $369 !!”
“The friendly and efficient service of the personnel at Max Electrical in getting my Bose radio serviced was way beyond normal expectations in this day and age. Thank you for going the extra mile. Best Chris Barker, Leicester”
“Thanks to my new upgraded Bose QuietComfort Noise Cancelling QC35 11 Over-Ear wireless headphones i can better concentrate on whats enjoyable to me, my music and audio books. And what comfort! Definetly a 5/5 experience.”
“I bought a pair of very expensive earphones, the QC35. After two years the on/off switch didn't work anymore. It switched the earphones on automatically and drained the battery. Basically it rendered the product useless.
This problem occured to thousands of customers, the Internet is full of complaints regarding the same issue.
The only thing Bose has to say about this, is to offer the customers a rebuy for a price that is over market price. Shameful snd disgusting in my eyes.
Nobody speaks about such behaviour and testers are long gone before such an issue surfaces. My advise: Never buy from a company that proclaims to be a premium brand but in fact produces the same cheap quality in China as even the cheapest of brands.”
“I ordered and paid £130 for noise cancelling headphones direct to Bose on the 26th of November as a Christmas present for my terminally ill mother who is loosing her life to cancer, she loves her music and it relaxes her.
Now between BOSE and their courier DPD my mums present is lost, so I have been emailed by DPD...... “We can not find your parcel so you will have to take it up with BOSE” was their final word!
After numerous non replied emails to BOSE customer care, I use that phrase lightly, phone calls to the USA BOSE I am now left with “we will not refund your money untill the headphones are back with us, in the USA” I must add!
So now I am £130 out of pocket that BOSE have stolen from me and refused to return, plus I hate to think how much an hour long phone call to the USA costs at peak time, and two days of work totalling £340 waiting for delivery as promised and scheduled by DPD, who just didn’t turn up, twice with not even an explanation! I think it all works out at £450 approximately and I now have my terminally ill mother with no Christmas present due to the fact BOSE have robbed me blind!”
“Had an issue with a piece of equipment which was still under warranty. They arranged to have it repaired with a minimum amount of hassle. Communication was excellent.”
“The staff were beyond helpful and also extremely pleasent to talk to, very freindly but not overbearing to the point of Get Away From Me like some shops.. Jewelery Shops Im Looking at you..., also they didnt make me feel awkward if i didnt think something was right and didnt make me feel like i HAD to buy something.
I Was in the market for new headphones and was told about the QC35's, WOW what a buy!”
“Something went wrong with the headset and I emailed them and within 10 minutes they responded and sorted everything out and sent me a new headset. Best company I have dealt with ever!”
“I bought a Bose quiet comfort earphones for apple devices. The quality of music is really good. The noice cancelling is excellent. The battery is also good and it lasts for hours. I feel like it is a bit overpriced. But apart from that the earphones are really cool :)”
“I went to the Bose website to purchase a replacement cord for my quiet comfort headphones. The website was organized so clearly that I had no trouble finding what I needed, and the prices were fair and shipping - free!”
