Is it really possible for a company to be this bad in service and support? Why are you so slow? I really don’t understand, turtles are faster than Bose. When I was in the UK, I bought a Bose headphone and it took almost a month to arrive. It completely ruined my excitement. Now I’m in Canada, and the ear pads of my headphones came apart. I sent them for repair, and again it’s taken almost a month and I still haven’t received them. They were supposed to arrive this Friday morning, and now it’s pushed to Monday. My question is: what exactly are you doing at your terrible company? This is truly exhausting and frustrating.