Amelia Balmer
AVOID - THEY ROB YOU Avoid ordering from this company at all costs. I ordered a bikini along With a beach co-ord (matching lace top & trousers) I decided to keep the bikini but didn’t like the quality of the co-ord set. Due to being on furlough I received the parcel and within a matter of hours I had taken my returns to the post office seeing as i was in when it was delivered & had plenty of time on my hands. (I have emailed proof of this to boux.) I received only part of my refund. It was the amount just for the top half and it was missing the bottom half. I sent an email requesting this to be looked into. I received an email response simply stating they were sending me the bottom half of the matching set back to me as apparently there was no tag on it. IF this was the case (which I very much doubt) this is exactly how the items were sent to me. I hadn’t removed anything, I haven’t worn the garments. Quite frankly how could I have worn one half of a BEACH co-ord in a matter of a few hours. They’re customer service is appalling. They wouldn’t even look into my complaint . I simply got 1 email saying ‘ the items being returned to you, the returns team have made a final decision’ I just wish I had looked at they’re reviews before ordering as clearly this is the sort of tricks they get up to after reading so many complaints. I’ve still not even received the bottoms that they’re supposedly sending back to me. I know times are tough for all business right now but this is just robbery. I will never shop in there stores or online after this experience and I hope this review will make other aware as I’d hate for anyone to have the same thing happen to them. But if you do order from them make sure you take photos of the parcel as soon as you receive it and how you send it back. Hopefully then they can’t claim you have removed tags.
3 years ago
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Boux Avenue has a 2.8 average rating from 76 reviews

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