Boux Avenue Reviews

Name: Boux Avenue
Rating: 2.79

2.8 Rating 82 Reviews

44 %

of reviewers recommend Boux Avenue

Company Reviews

Questions

Metrics

2.8

Based on 82 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 66%
Customer Service
Communication Channels	Telephone, Email

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Boux Avenue 1 star review on 18th January 2022

Anonymous

Boux Avenue 5 star review on 17th January 2021

Michelle

Anonymous

Anonymous // 01/01/2019

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“Do not invest your money in this fraudulent platform they made me pay $19,723 I couldn't make withdrawal from this site, until I came across Alex here then contacted Alex crypto help at consultant dt com and he got me back my money, it was a great experience for me”

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Posted 1 week ago

“Contacting them nearly a month after placing the order, only to be told that my order has been delivered to the wrong address. Refused to help or provide any further details, won't be ordering from here again.”

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Posted 1 week ago

“This company is a notorious scammers I am a victim on this company from Berlin lost $76,000 in an investment scam from New York. The scam involved Mia, who claimed to work from an office in Manhattan. I was a victim who encouraged to invest in “with this company” and initially allowed me to withdraw small amounts of 500 dollars which built trust on me . After losing $70,000, from this company, the persuaded me to deposit more money of around 6,000 dollars which I did. When I realized it was a scam,and attempted to withdraw the whole profit of $153,000 from this company they blocked my withdrawal Despite providing evidence such as wire transfer details and conversations with the scammer, I was not able to make my withdrawals and has unable to recover my funds, I contacted the SEC and the FBI immediately I was referred by a recovery expertise called Alexi victim with the email address alexivictimhelps @ mail . com who helped me recover all my funds back and this company is under FBI investigation”

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Posted 2 weeks ago

“Me and my daughter had amazing customer service today in the Birmingham bullring store Sandra who served us was so helpful Sandra help us with sizing the best service I had for a long time and also all the other staff where very helpful too I highly recommend this store and staff”

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Posted 1 month ago

“COMPANY IS A SCAM. I had to pay £409 for missing items I did not receive customer service team are the most unhelpful bunch. I would give a 0 star if I could went back and forth for products I didn’t receive and still had to pay. AVOID PURCHASING FROM HERE AT ALL COSTS TO AVOID BEING SCAMMED DO NOT MAKE THE SAME MISTAKE AS ME.”

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Posted 5 months ago

“I bought the backless strapless bra, waste of money after just one wear it lost it's glue. Tried returning it to the store for an exchange but was told it's non refundable and no exchange. They failed to even mention this when I bought the product. I was told at the time of buying it, that it can be exchanged but that was not the case. Deceitful telling me something then retracting!!”

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Posted 5 months ago

“Poor quality ..complete rip off Material will bubble after few days”

Helpful Report

Posted 6 months ago

“This store has the worst customer service I’ve ever seen. I went into the store asking for a bra fitting and I was advised that they no longer do these without prior booking online. I was not aware of this neither was it made aware of anywhere in store. I advised that I wanted something comfortable, but I wasn’t sure of my size. Julie, the deputy manager ignored what I was saying and kept Insisting that I help myself. She then advised that if I tried i’m a bra she’d take a look if it fits. I explained I have never been here before and that I don’t know my size. I have only ever brought from Victoria. While she was talking to me she was busy organising different products and rails. She seemed very just interested in helping me from the moment I entered. I explained that I would really need some help, but she told me whilst opening up a draw that I should just have a look myself. Due to this comment I asked her if I could speak to the manager as she was extremely rude to me, she advised that she was the deputy manager. I asked who was the store manager and she said that this was Rav, she then shouted to the back of the store for the store manager. While the store manager was arriving, she kept on getting quite loud and aggressive. I told her numerous of times that I will speak to her manager and I do not want to speak to her. She just would not take no for an answer. She kept getting louder and louder. I asked her to step back from me, but she ignored this request. When Rav arrived, she did nothing to defuse the situation instead went straight in to defend her colleague. I asked the manager if we could step aside to discuss my complaint further, but she said that we were fine where we were. I wanted to be able to make a complaint without the deputy manager being able to hear everything I was saying due to commenting and reacting everything I talked. Every time I tried to talk to the store manager, Julie, the deputy manager kept interrupting. I asked the store manager repeatedly if we could talk in private, but she just kept saying no. Rav, the store manager did not want to hear any other side of the story, but just wanted to defend her colleague. The entire situation got extremely heated due to Julie every five minutes coming into the conversation to defend herself. I felt extremely victimised during this time as it was two employees vs me. Rav was not interested in any other side of the story nor was she interested in diffusing the situation. She allowed the situation to get out of hand and even started being aggressive in defence of herself. Julie then decided that she would come and say she’s calling Securrity and Rav did nothing to stop this. During my conversation with Rav, she was extremely dismissive of any inappropriate behaviour from her or her colleague, Julie kept inciting the conversation, eventually Securrity turned up which was completely unnecessary. As I was getting nowhere with Rav, the store manager I asked about the complaints procedure which I was told I should google. I requested that she take my details and pass them on to her area manager. Even through this process, she was extremely difficult. I merely wanted to be served as a customer and instead because I wanted to make a complaint the staff called security even though they were the ones to create the situation in the firstly place. I am not sure why security was called when I was being peaceful and calm. Julie saw a young, Asian female and automatically assumed that I would be trouble so called security. I was racially profiled by both the security team and the store team. I have never in my life been so disgusted. I have never seen such an abuse of power by staff before. Later I went to talked to security in more detail and Rav the store manger advised that she’d like to ‘ban’ me from the store with out allowing the area manager to investigate fully. This shows an abuse of power yet again. I was denied a fair chance to justify my complaint and I was belittled. I have never been so humiliated in my life by a member of Retail staff. I would advise you not to shop here or send your kids to this store as they may accuse they of something.”

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Posted 1 year ago

“I went into boux in hull at Stephens today for the first time to look for a strapless bra the staff was very patient and understanding Very helpful. Thank you I will definitely be back”

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Posted 1 year ago

“I shopped in the St David's Boux Avenue shop. I needed to be measured and TM Holly M offered to help me. She was absolutely amazing, I was very nervous but she made me feel comfortable and relaxed. She was so well knowledgeable when measuring me and all the Bras she helped pick for me also. She never made me feel pressured for the length of time I was taking and she filled me with confidence. She carried my basket around the store and helped me go through different styles and colours. She has a stunning personality and gave me the best customer service I have ever had. I spent close to £300 and I am bringing my sister back next week so she can be looked after by Holly M too”

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Posted 1 year ago

“I must leave a review for the lovely girl Holly in ST Davies 2 who gave me over and above service today! She’s absolutely gorgeous and couldn’t do enough for me. She’ll know exactly who I am - the girl who took half the spring lingerie collection home with her!!! Truly couldn’t sing her praises more. Thank you for an amazing experience Holly!”

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Posted 1 year ago

“Always order from Boux, just had another delivery which was super quick dispatch and delivery. ( only ever had one issue in all orders, but it was easily resolved) thanks Boux”

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Posted 1 year ago

“Have not received my order 3 weeks after ordering it. They won't refund me either, they keep telling me to wait, but I will cancel the payment with my credit card company today since they are behaving so appallingly. DO NOT BUY from this company.”

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Posted 1 year ago

“Placed an order 5 days ago for next day delivery.....paid 4.95 for next day delivery....items never arrived....called customer services only to be told items were out of stock! So when we're they planning on emailing me to advise me of the update??? Still advertising on their website for next day delivery....knowing customers won't be receiving the items fir next day due to courier strikes...and busy periods! DO NOT ADVERTISE ITEMS ON YOUR WEBSITE IF THEY ARE OUT OF STOCK!!!”

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Posted 1 year ago

“Theo Pathetic retail group sums this company up. Ordered items for my wife for Christmas over a week ago and they have not even been sent from the warehouse yet ! Chat bot doesn’t work and waited over an hour to get through on the phone only to be furnished with excuses and BS. Received an email today saying you will get the order for Christmas hmmm more BS. Well Theo Pathetic thanks for ruining my wife’s Christmas gifts… like you care !! Do not shop with this company to me they border on fraud.”

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Posted 1 year ago

“Ordered over 3 weeks ago. Item never delivered- tracking keeps getting delayed and after contacting customer services my item is out of stock and order cancelled! Now looks like I’ll have a battle for a refund. They are still advising delivery before Christmas taking peoples money when they know they can not fulfil people’s requests ! Avoid !!!”

Helpful Report

Posted 1 year ago

“I purchased a bra, which took an extremely looong time to arrive. Then it didn't fit. When I tried to complete the online form to return it, it said it had been over 28 days. But from the time I got the bra to the time I tried to return it had only been 10 days. They appear to be starting the clock the day they say they shipped it. TOTALLY unfair. What's worse is that when I tried to contact them to see if this could be corrected, I found that all of their contacts on their website don't work (clicked on chat, email, facebook, twitter, instagram...no link worked). I live in the U.S., so I don't want to make an international call costing even more money when I fear they will just tell me I'm out of luck. I find it very hard to believe that they don't know that not one of their contact links work. It seems to me that they don't want to hear from customers. Never using them again, nor will I recommend them to anyone. Very disappointing.”

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Posted 2 years ago

“Same story as everyone else here. Placed an order and never received my items. Still trying to get my money back. Such a corrupt company.”

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Posted 2 years ago

“What bad service. Boux avenue, I will never buy off you again. U have my money but I have no product. I’ve waited at least 2 weeks maybe more and there’s no results. It was meant to be sent by Evri and apparently there was a “delay” and you’ll update me when it’s coming in the next working day. But that was weeks ago. The customer service website is so bad it just says it’s coming soon no help as to where it is atm nothing. Boux avenue better sort itself out, they just lost a customer”

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Posted 2 years ago

“ordered some items for my wife's birthday that were said to be dispatched but never were! ordered 11 days prior to her birthday so plenty of time, i never received items so my wife was quite disappointed and i was in the bad books. contacted Boux several times and issue never got sorted and was just given a refund. a waste of time, I'll never place an order with Boux again.”

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Posted 2 years ago

Boux Avenue is rated 2.8 based on 82 reviews