Boux Avenue Reviews

Name: Boux Avenue
Rating: 2.78

2.8 Rating 76 Reviews

43 %

of reviewers recommend Boux Avenue

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2.8

Based on 76 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 66%
Customer Service
Communication Channels	Telephone, Email

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Boux Avenue 1 star review on 18th January 2022

Anonymous

Boux Avenue 5 star review on 17th January 2021

Michelle

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This store has the worst customer service I’ve ever seen. I went into the store asking for a bra fitting and I was advised that they no longer do these without prior booking online. I was not aware of this neither was it made aware of anywhere in store. I advised that I wanted something comfortable, but I wasn’t sure of my size. Julie, the deputy manager ignored what I was saying and kept Insisting that I help myself. She then advised that if I tried i’m a bra she’d take a look if it fits. I explained I have never been here before and that I don’t know my size. I have only ever brought from Victoria. While she was talking to me she was busy organising different products and rails. She seemed very just interested in helping me from the moment I entered. I explained that I would really need some help, but she told me whilst opening up a draw that I should just have a look myself. Due to this comment I asked her if I could speak to the manager as she was extremely rude to me, she advised that she was the deputy manager. I asked who was the store manager and she said that this was Rav, she then shouted to the back of the store for the store manager. While the store manager was arriving, she kept on getting quite loud and aggressive. I told her numerous of times that I will speak to her manager and I do not want to speak to her. She just would not take no for an answer. She kept getting louder and louder. I asked her to step back from me, but she ignored this request. When Rav arrived, she did nothing to defuse the situation instead went straight in to defend her colleague. I asked the manager if we could step aside to discuss my complaint further, but she said that we were fine where we were. I wanted to be able to make a complaint without the deputy manager being able to hear everything I was saying due to commenting and reacting everything I talked. Every time I tried to talk to the store manager, Julie, the deputy manager kept interrupting. I asked the store manager repeatedly if we could talk in private, but she just kept saying no. Rav, the store manager did not want to hear any other side of the story, but just wanted to defend her colleague. The entire situation got extremely heated due to Julie every five minutes coming into the conversation to defend herself. I felt extremely victimised during this time as it was two employees vs me. Rav was not interested in any other side of the story nor was she interested in diffusing the situation. She allowed the situation to get out of hand and even started being aggressive in defence of herself. Julie then decided that she would come and say she’s calling Securrity and Rav did nothing to stop this. During my conversation with Rav, she was extremely dismissive of any inappropriate behaviour from her or her colleague, Julie kept inciting the conversation, eventually Securrity turned up which was completely unnecessary. As I was getting nowhere with Rav, the store manager I asked about the complaints procedure which I was told I should google. I requested that she take my details and pass them on to her area manager. Even through this process, she was extremely difficult. I merely wanted to be served as a customer and instead because I wanted to make a complaint the staff called security even though they were the ones to create the situation in the firstly place. I am not sure why security was called when I was being peaceful and calm. Julie saw a young, Asian female and automatically assumed that I would be trouble so called security. I was racially profiled by both the security team and the store team. I have never in my life been so disgusted. I have never seen such an abuse of power by staff before. Later I went to talked to security in more detail and Rav the store manger advised that she’d like to ‘ban’ me from the store with out allowing the area manager to investigate fully. This shows an abuse of power yet again. I was denied a fair chance to justify my complaint and I was belittled. I have never been so humiliated in my life by a member of Retail staff. I would advise you not to shop here or send your kids to this store as they may accuse they of something.”