Boux Avenue Reviews

Name: Boux Avenue
Rating: 2.73

2.7 Rating 85 Reviews

42 %

of reviewers recommend Boux Avenue

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2.7

Based on 85 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 66%
Customer Service
Communication Channels	Telephone, Email

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Boux Avenue 1 star review on 18th January 2022

Anonymous

Boux Avenue 5 star review on 17th January 2021

Michelle

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hermes stole my delivery from boux Avenue with the proof of delivery photo inside their van (NOT AT MY DOOR). boux Avenue refused to give me a refund and Hermes refused to investigate. boux Avenue said I had to create a crime reference to be able to get a refund. RIDICULOUS service considering I’ve ordered £100’s of pounds worth of stuff from them and never will order again. Looking at the other reviews they consistently do this to paying customers - scammers.”

Helpful Report

Posted 3 years ago

“Ordered my partner her Christmas gift two weeks before and Hermes lost it! Have had a replacement sent out and Hermes have somehow lost it again. Boux Avenue's response is that "they are at the mercy of the courier" Not good enough, they are happy to take your Money without supplying a product or by recent reviews not even refunding!”

Helpful Report

Posted 3 years ago

“Never received my order for Christmas ordered on the 15th November, after chasing several times. Have now asked twice for a refund and have never received this! It’s now 13th Jan! Appalling company.”

Helpful Report

Posted 3 years ago

“I have been waiting since 14th NOVEMBER for the return of payment of a voucher. Have just received my December bank statement and after several promises the money is still not returned. I refer to ref BX06346060. If I don’t get my money back before this weekend you will find me standing outside your shop in Birmingham.”

Helpful Report

Posted 3 years ago

“Terrible service. Goods never arrived in time for Xmas despite ordering in plenty of time. Chased but they never responded, finally after spending an hour in a phone queue they owned up that the food had been returned to them by the courier and where unable to ship a replacement in time for Xmas. No apology, just said they refund (Still waiting for it). Worst company I’ve ever dealt with.”

Helpful Report

Posted 3 years ago

“Appalling company! Bought wrong item by mistake and cancelled immediately. Still waiting days later for the refund. They claim they don't have the money yet it clearly shows on my bank statement they do. Bought correct item and still waiting days later for a dispatch email despite being told it was ready to ship 2 days ago. Customer service argumentative and no help whatsoever. Have opened a dispute with my bank. Can see this company not surviving much longer the way they treat customers.”

Helpful Report

Posted 3 years ago

“Boux Avenue ripped me off! I ordered several bra’s off this company. I’m a cancer survivor so treated myself. I had a Full mastectomy on my right side so struggle with sizes and gaping on my prosthetic side. I kept 3 Bras sent some others back 1 bra came without tags I didn’t think anything of it till I sent it back and now they are refusing to refund or exchange this one because it has no tags even though it arrived this way! If their policy is so strict on tags why was the bra sent to me this way! Now I’m stuck with something I can’t use”

Helpful Report

Posted 3 years ago

“What happened to this company? They used to sell good quality, nicely designed bras and a few years ago something changed and they became another company selling trashy-looking cheaply made underwear.”

Helpful Report

Posted 3 years ago

“I did placed an order and payed next day delivery just before going away , then been 4 days no delivery, and they can’t contact the courier , I have small baby I choose to do online shopping and less problem but here you are !! No good customer service”

Helpful Report

Posted 3 years ago

“Absolutely disappointed in there customers services. I returned an item late by a day or so and they point blank refuse to even give you a credit note. They are returning the items that I sent back to me again. I would definitely not shop with them again.”

Helpful Report

Posted 3 years ago

“Tried to do the bra fit online on the website but there's no option NOT to accept cookies, accept them all or you can do nothing! Isn't this illegal? If not it's certainly unacceptable!”

Helpful Report

Posted 3 years ago

“Items are not true to size and from cheap fabrics. I had to buy different sizes in different styles. Definitely style over substance. Boux Avenue are quick to take your money, but if there are any issues with your purchase they are slow to process returns, and have an ineffective customer services department. Avoid buying online, get fitted correctly in-store. Preferably from a reputable lingerie brand.”

Helpful Report

Posted 4 years ago

“Disgusting, just read about someone who had a similar experience. Sent back the pjs which didn’t fit in perfect condition and being accused of marking them and told they are unsellable. Claimed to attach a photo to support their decision. No I photo attached and no response. Disgusting treatment and I will fight this decision as an honest person I have never in my life been treated so badly by a company and especially in lockdown. Ashamed of audacity and lies.”

Helpful Report

Posted 4 years ago

“They're still offering valentines day delivery even though they have cancelled my order placed at the beginning of the week. Let down two days before Valentine's day and I have to wait 5 days for a refund. So disappointed, no contact or further confirmation from customer services... Online it's still showing but email stating it's cancelled. Shocking”

Helpful Report

Posted 4 years ago

“Boux Avenue are refusing a refund after several emails. The item was returned because it was too small. Not worn or tried on (as I also ordered a bigger size) They were returned to me with a tiny mark saying they were unfit for resale. I have read other reviews where there is a suspicion of them marking items to refuse refunds. I truly believe this may be the case. The item was opened, looked at and packaged back up. DISGRACEFUL !! HIGHLY RECOMMEND THINKING TWICE ABOUT ORDERING FROM THIS COMPANY!!”

Helpful Report

Posted 4 years ago

“Dreadful service Ordered a bra in their sale, received an email telling me my order was on its way but didn’t receive anything for weeks and no update provided. Only when I queried my order was I told it was lost in transit and no longer available. Ordered another item as a Christmas present so took the price tag off the garment. Then returned it a few days later and again didn’t hear anything about my return for weeks, just an email saying it had been received. Only after I chased was I told that the item was being returned to me as it didn’t have a tag on it. But I had left a tag on it only removed the price tag as it was a present - there are 2 tags their garments. After weeks of arguing my case am being told that no tags were on it which is an absolute lie. I know I can’t return an item from an online order without any tags do returned this because the garment tag was still on it, only price tag removed. So I am ending up getting something I don’t want returned to me and not getting the item I actually wanted. DON’T SHOP AT BOUX AVENUE - DONT CARE ABOUT THEIR CUSTOMERS.”

Helpful Report

Posted 4 years ago

“Made my order on the 21st of December with the promise of it arriving within 5 working days. It's almost the 31st and it was meant to be a birthday gift. The parcel hasn't arrived still and it looks like it'll be no present! Very disappointing and I wouldn't trust their online services!”

Helpful Report

Posted 4 years ago

“What people have said before me. First time I have used the online store to buy a Christmas gift for my partner. The process has been awful. Briefly... They lost my order. Spent ages trying to sort it out. Blamed it on Hermes. Then said some of my items weren't available so only some turned up. Didn't gift wrap as requested then said I was lying, showed them my receipt which stated I did ask for it. Bad bad bad. When online shopping is becoming vitual in the world of lockdowns. Boux Avenue need to change their ordering process and customer service team. Awful.”

Helpful Report

Posted 4 years ago

“Bloody RIP off. Boux avenue? More like boux aven-poo. Bra'vo you have lost a loyal customer. You should be ashamed of yourselves dont get your knickers in a twist.”

Helpful Report

Posted 4 years ago

“AVOID - THEY ROB YOU Avoid ordering from this company at all costs. I ordered a bikini along With a beach co-ord (matching lace top & trousers) I decided to keep the bikini but didn’t like the quality of the co-ord set. Due to being on furlough I received the parcel and within a matter of hours I had taken my returns to the post office seeing as i was in when it was delivered & had plenty of time on my hands. (I have emailed proof of this to boux.) I received only part of my refund. It was the amount just for the top half and it was missing the bottom half. I sent an email requesting this to be looked into. I received an email response simply stating they were sending me the bottom half of the matching set back to me as apparently there was no tag on it. IF this was the case (which I very much doubt) this is exactly how the items were sent to me. I hadn’t removed anything, I haven’t worn the garments. Quite frankly how could I have worn one half of a BEACH co-ord in a matter of a few hours. They’re customer service is appalling. They wouldn’t even look into my complaint . I simply got 1 email saying ‘ the items being returned to you, the returns team have made a final decision’ I just wish I had looked at they’re reviews before ordering as clearly this is the sort of tricks they get up to after reading so many complaints. I’ve still not even received the bottoms that they’re supposedly sending back to me. I know times are tough for all business right now but this is just robbery. I will never shop in there stores or online after this experience and I hope this review will make other aware as I’d hate for anyone to have the same thing happen to them. But if you do order from them make sure you take photos of the parcel as soon as you receive it and how you send it back. Hopefully then they can’t claim you have removed tags.”

Helpful Report

Posted 4 years ago

Boux Avenue is rated 2.7 based on 85 reviews