Boux Avenue Reviews

Name: Boux Avenue
Rating: 2.73

2.7 Rating 88 Reviews

42 %

of reviewers recommend Boux Avenue

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2.7

Based on 88 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 66%
Customer Service
Communication Channels	Telephone, Email

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Boux Avenue 1 star review on 18th January 2022

Anonymous

Boux Avenue 5 star review on 17th January 2021

Michelle

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID - THEY ROB YOU Avoid ordering from this company at all costs. I ordered a bikini along With a beach co-ord (matching lace top & trousers) I decided to keep the bikini but didn’t like the quality of the co-ord set. Due to being on furlough I received the parcel and within a matter of hours I had taken my returns to the post office seeing as i was in when it was delivered & had plenty of time on my hands. (I have emailed proof of this to boux.) I received only part of my refund. It was the amount just for the top half and it was missing the bottom half. I sent an email requesting this to be looked into. I received an email response simply stating they were sending me the bottom half of the matching set back to me as apparently there was no tag on it. IF this was the case (which I very much doubt) this is exactly how the items were sent to me. I hadn’t removed anything, I haven’t worn the garments. Quite frankly how could I have worn one half of a BEACH co-ord in a matter of a few hours. They’re customer service is appalling. They wouldn’t even look into my complaint . I simply got 1 email saying ‘ the items being returned to you, the returns team have made a final decision’ I just wish I had looked at they’re reviews before ordering as clearly this is the sort of tricks they get up to after reading so many complaints. I’ve still not even received the bottoms that they’re supposedly sending back to me. I know times are tough for all business right now but this is just robbery. I will never shop in there stores or online after this experience and I hope this review will make other aware as I’d hate for anyone to have the same thing happen to them. But if you do order from them make sure you take photos of the parcel as soon as you receive it and how you send it back. Hopefully then they can’t claim you have removed tags.”

Helpful Report

Posted 5 years ago

“They have not honoured my order and will not answer their phones or virtual chat. Kept on hold for 40 minutes and still no one answered! My order was meant to be here by today at 2pm however it still has not been dispatched and one of the items is now showing as out of stock, and based on other reviews I have read they do not fulfil orders on a regular basis! Avoid and take your business elsewhere!”

Helpful Report

Posted 6 years ago

“Do not use Boux Avenue. Once you have ordered you will not get any further communication, they do not answer their emails or their online chat and there is no phone number, apart from one that cuts out everytime. My bank has authorised the payment for the order but the money has not been taken and they have not sent the order but the money is still there in limbo because the bank cannot cancel it. This was for my daughters Christmas present and now I cannot go anywhere else with my money. Boux Avenue are disgusting, Theodoros Pathitis, Dragons Den, what kind of company are you running here??? From a very angry, upset and ripped off customer”

Helpful Report

Posted 6 years ago

“Very bad experience. I bought bikini set in store, first of all its been sold with security tag!so had to go back to remove it , then when I decided to return it after few 3 days they said to me I can not do the refund as the bra have no ticket on it , the problem was it was sold to me like that! The bottoms did have a ticket , bra no! I had my receipt, it was in perfect condition with all the stickers etc. So I had to spend 30 min in the store calling customer services to get my money back! Never had that experience before, unprofessional staff in Kingston store and Westfield as well ( selling without a ticket) and they blame you later on . I will never shop with them again!”

Helpful Report

Posted 6 years ago

“Ordering from the Boux Avenue website is honestly the WORST shopping experience and customer service I’ve had in my life!! Orders never arrive with no valid explanation as to why!! Money stolen!!! As they don’t refund all items actually returned !!!!! Shocking!! Email offers and discounts not the same when you get to website!! Emails are never replied just ignored. Wrong information given by social media team. Rude and incompetent customer service staff on email and phone!! No one knows what is going on when there is an issue and they sure to hell don’t think it’s important to tell you the paying customer!! Absolutely appalled with the service given!! They obviously don’t care at all! Lots of excuses and really really bad customer service! No one has a clue what’s going on, there is an obvious lacking of communication going on internally that directly affects the customer!! Terrible!! I have been a loyal customer for many years will never give those cowboys my money ever again. It’s better spent with a company that deserves it! What kind of company allows this carry on!! That’s all I am saying! Buy elsewhere!! It’s really not worth all the heart ache and loss of your hard earned money!! Not getting orders or the correct refunds! I would never buy from Boux Avenue again my trust has been irreparably broken!”

Helpful Report

Posted 6 years ago

“Valentine's day gift purchased on 12.02.19 paying £4.95 for next day delivery guaranteed if The order was placed before 4pm which it was. The order was only processed on 13/02/19 At 21.07. Fabulous service Boux (I do hope you know what sarcasm is ).”

Helpful Report

Posted 7 years ago

“Ordered 2 sets of pyjamas on Thursday evening and paid for next day delivery. They were delivered on Saturday whilst I was out and left at my back door in the pouring rain. Both items were damaged along with the gift box. Sent them an email and rang on Sunday to explain the situation. Was offered to return the items and have a replacement but 1 of the sets were out of stock. Explained to the customer service that I needed these items for Tuesday as they wouldn’t be here in time for a replacement. Offered a £10 gift card as a “gesture of good will” hardly feesable when paying £40 for pyjamas. Avoid!!!”

Helpful Report

Posted 7 years ago

Boux Avenue is rated 2.7 based on 88 reviews